Privacy Policy

Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment information (processed securely by third-party payment providers — we do not store full credit card details)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent

  • Cookies and tracking data (for site performance and analytics)

Optional Information

When contacting us or filling out a form, you may choose to provide:

  • Order information

  • Product preferences

  • Any message or inquiry details

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Communicate with you about your order or inquiries

  • Improve our website, product, and customer experience

  • Provide customer support

  • Send updates, promotions, or product information (you may opt out at any time)

  • Comply with legal obligations

How We Store and Protect Your Information

We take reasonable steps to protect your information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure

  • Alteration

We use secure servers, encryption where appropriate, and reputable third-party service providers.

Sharing Your Information

We may share your information only with trusted third parties when necessary:

  • Payment processors (such as Stripe, PayPal, etc.)

  • Shipping providers

  • Website hosting and analytics services

  • Customer support systems

We do not sell or rent your personal information.

We may disclose information if required by law or to protect Trail Brace’s rights and safety.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze website performance

  • Personalize your browsing experience

You can disable cookies in your browser settings, though some site features may not function properly..

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Meet legal and accounting obligations

  • Resolve disputes

  • Maintain business records

When information is no longer needed, we securely delete or de-identify it.